Services

We offer high quality processing in regards of payments, payments related and other services for clients of Erste Group Bank AG.

 
Payment and payments related services:

  • International payments
  • Foreign cheques
  • Compliance
  • Investigations for international payments and foreign cheques
  • Domestic payments

Client Data Management:

  • uCOIN / uCOIN GCC
  • CDM FI / NBFI
  • CDM Corporates
  • Retail

Corporate Operations:

  • Trade Finance Operations
  • Corporate Loan Administration

Team International Payments Services

Team leader: Martina Šedová

We are responsible for processing international payments, cheques and investigations.

  • Team International Payments AT is responsible for processing foreign electronical and paper based, incoming, outgoing, customers and clearing payments and charges for Erste Group Bank and serviced Austrian Savings Banks.
  • Team Foreign Cheques is responsible for processing foreign import and export, debit and credit, customers and clearing cheques for Erste Group Bank and serviced Austrian Savings Banks.
  • Team Compliance  is responsible for processes foreign payments for members of the Erste Group, which the system evaluates as risky. Performs daily financial sanction screening of all related payment transactions subject to an S&E and AML screening (Financial Sanctions/AML hits).
  • Team Investigations AT is responsible for processing foreign customers and clearing investigations of payments and cheques for Erste Group Bank and serviced Austrian Savings Banks.

Team Domestic Payments

Marcela KaňovskáTeam leader: Marcela KAŇOVSKÁ

We are responsible for processing paper-based domestic payments orders for Erste Group Bank and serviced Austrian Savings Banks.

  • Desk of Dynamic Work Flow processes payment orders in system Fordela in specific fields
  • Desk of Specialists processes payments which are not solved in Dynamic Work Flow and the payments is forwarded by the operators or automatically by the system to Exception desk or Reconciliation. This team is also responsible for processing Sepa Direct Debits returns (SDD).

Team Client Data Management (CDM)

Kristýna MaradováTeam leader: Kristýna MARADOVÁ

We are responsible for initial client set-up, client data updates and set-up of Group of Connected Clients (GCC).

  • uCOIN team provides service through Erste Group Bank for all group member in Erste Group. Main responsibility is onboarding of new clients, update of already existing clients and check of GCCs for the clients of Erste Group. Clients data are maintained in the application called uCOIN (Unique Counterparty Identification Number)
  • CDM FI/ NBFI team provides service for Erste Group Bank. We provide KYC check (Know Your Customer) for FI and NBFI clients. Main responsibility is a data collection for new (onboarding) or already existing (review) FI/NBFI clients which is further used for compliance and business purposes
  • CDM Corporates team provides local CDM service for Erste Group Bank and Erste Bank Austria. The main responsibility is onboarding of new clients, update of already existing clients and check of GCCs (Group of Connected Clients)
  • Retail team is responsible for reviews and changes client data of the private individuals and their accounts that are classified by the Customer as “Medium Risk” and “High Risk”. The service is organized around two main areas Client data review and Check of KYC profile.

Team Corporate Operations

Team leader: Matěj ŠUPÁLEK

The team focuses on the processing of banking services, loans and products for corporate clients of Erste Group Bank AG, Erste Bank Österreich AG and SPKs, onboarding and management of catalog and individual products.

  • Trade Finance Operations is responsible for processing of export and import collections, swift messages, payments, complaints and liquidations for clients of Erste Group Bank AG, Erste Bank Österreich AG and SPKs. 
  • Corporate Loan Administration is responsible for managing loans with individual conditions, onboarding new loans, checking repayments, refinancing, changing loan conditions, transferring loans from / to the bank, consolidated loans, cooperation with other banks on joint loans, for GLC clients of Erste Group Bank AG. 
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