As a service provider for the Erste Group, we offer a wide range of high-quality services - from payments processing and client data maintenance to financing and financial markets services.
We provide services in the following areas:
- Domestic Payments Services
- International Payments and Cheques Services
- Client Data Maintenance Services
- Financing and Financial Markets
In fostering prosperity within EGSS, our colleagues from the following departments play a vital role too:
- People & Culture
- Controlling
We provide services for:
- Erste Group Bank AG
- Erste Bank Oesterreich
- Austrian Saving Banks (Sparkassen)
- other Erste Group subsidiaries
Team International Payments and Cheques Services
Our team processes foreign payment orders and cheques for Erste Group clients. We handle complaints and investigations of various kinds related to these payment instruments and perform payment checks as a part of the prevention of abuse of the financial system for money laundering and terrorist financing. In addition, we provide various additional services including fee processing, reporting to various entities within the Group and front and mid-office support in the payments area.
Our team is divided into several smaller teams, each specialising in a particular area of our services.
This team is led by Lucie Novák.
Team Domestic Payments Services
Our team processes scanned paper domestic (Austrian) payment orders and orders from collection boxes and payment machines for Erste Bank Oesterreich and Austrian savings banks. We ensure that our customers always get money into or out of their accounts on time and correctly. Some of us also handle non-standard cases, claims or other special requests.
Our team is divided into smaller teams, each specialising in a particular area of our services.
This team is lead by Marcela Kaňovská.
Team Client Data Maintenance Services (CDM)
Our team is responsible for processing requests from the initial set-up of a customer in our internal systems, through updating existing customer data, setting up accounts, verifying customer data based on documents and registers, to linking customers across the Erste Group. Our colleagues from branches or other departments in the bank can rely on our support in administrative tasks related to customer care behind the scenes.
Our team is divided into several smaller teams, each specialising in a particular area of our services.
This team is led by Kristýna Maradová.
Team Financing and Financial Markets
Our team focuses on providing services within the financing and financial markets areas. Services are highly sensitive to error rates, timely processing and customer care. We regularly work with colleagues from branches and other departments in the bank in Austria to ensure the correct execution of processes from an E2E (end-2-end) perspective and the satisfaction of our customers.
Our team is divided into several smaller teams, each specialising in a particular area of our services.
This team is lead by Matěj Šupálek.
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